If you are reading this, it probably means that the product you purchased does not work or works incorrectly. It happens very rarely, but we are here to help you in this situation. You will find below instructions telling you what to do, so you can be happy with the product you own.

1. Please contact our consultant before sending product back to our store

It happens very often that the problem is so easy to solve that our consultant can help you during phone call conversation or by providing you with some details by email. It takes only a moment to fix the product and you dont have to wait for your claim to be answered, which can take up to 14 days.

Here are our contact details:
Helpdesk Monday to Friday 8:00 - 16:00
Phone number .: 32 265 22 00 extension. 24
Mobile: +48 515 269 062
E-mail: [email protected]
Contact Form

2. Please, contact our consultant before you send product back to our store

If our consultant wasn't able to help you over the phone / by email, you should send it back to our store. We will do our best in order to answer to your claim as fast as possible.

3. Remember, we need time so the product can be repaired correctly:

• We have 14 days to consider your claim (usually it takes only few days).
• If we don't contact you, it means we admitted a claim and we agree with your suggestions.
• After admitting a complaint, time of repair might take only few days or even few months (sometimes we need to send product abroad), time of repair depends on product type and level of complexity of the fault.
• If we can't fix it, you will receive new product.