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Quality Policy and Internal Control System

    High level of service and goods quality is extremely important to us, therefore our company adopted WSK Quality Policy in 2013

  1. In Kolba Store you can always count on:

    • team of experts, who are always willing and ready to answer to your questions;
    • our helpline- opened 8:30 am - 6:00 pm on working days and 09:00 am - 2 pm on Saturday;
    • possibility to place an order via email, phone or our website;
    • comfortable two hire purchase systems;
    • simple and clear product availability system;
    • perfectly packed parcel;
    • fast shipping by courier, Post Office or Parcel Locker within 24 hours
    • continous access to well-known and recommended products
    • best price guarantee
    • high quality products from reliable sources
  2. Our goal is

    • your satisfaction with product quality and customer service;
    • offering the best products in accepted prices;
    • providing you with convenience and clarity in placing orders;
    • building a community with you and other customers of our store;
    • collecting opinions about us and our work, in order to develop more and more.
  3. What has changed for the better

    • our company joined GIODO, therefore your data is even safer than before;
    • we put even more effort so the customer satisfaction is getting higher and higher;
    • we adjust our offer to customer preferences by analysing level of customer satisfaction taking into consideration opinions, comments and; questionnaires
    • we changed the way of receiving and processing order so it bacame easier and clearer;
    • the complaint handling system has been improved.
deklaracja WSKpolityka jakości

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