Product replacement

    Your shopping comfort is the most important. We understand that online shopping without trying selected products is not easy for everyone. Here at Kolba, all those doubts disappear forever.

  1. You have chosen wrong size or the colour is not what you really wanted?

    Remember, we will exchange your item for another one if there is need to do it. You have 14 days from the day you bought the product.

  2. All you have to do is following the guidelines below:

    • Find the PDF form, fill it and print it out. Printed form put together with the returned item in the package.

    • Go to the refund form

    • Prepare copy of receipt or VAT invoice and original warranty certificate.

    • If you received any free gifts with your order, you should also return them.

    • Prepared package (with documents and free gifts) must be sent to the address:

      • Kolba sp. z o.o. Exchange
        Wiejska 46
        41-253 Czeladź

    If the product that you would like to receive instead of the one that you returned is not available, our consultant will contact you in order to discuss further details.

    further details about returns you will find in our terms and conditions here.